bastionFrequently Asked Questions

We offer bastion services only in jurisdictions where the applicable law permits online gaming and sportsbook activity. We do not hold specific national licenses, and we do not operate in countries or regions where online wagering is prohibited. You are responsible for verifying that access to bastion and your use of our platform comply with your own jurisdiction's laws. If you are uncertain whether bastion is available where you live, consult local legal counsel before attempting to register. Services available in Jakarta, Surabaya, Bandung, Medan, and other supported regions where local law permits.

If you forget your bastion password, click the "Forgot your password?" link on the login page. Enter the email address linked to your account. We send a password-reset link to that email. The link is valid for 24 hours. Click it, enter a new password (at least 8 characters, including uppercase, lowercase, number, and symbol), and confirm. If you do not receive the email, check your spam folder or contact our support team. We do not share password-reset links via SMS for security reasons.

New bastion users should read the account terms and conditions before opening an account. Those terms explain how we settle football markets (Liga 1, Piala AFF, Champions League outcomes), live-dealer game rules, and slot mechanics. They also outline our withdrawal verification process and dispute-settlement procedure. Game-specific rules are available in the rules section within each game category on bastion. If you do not understand a rule, contact our support team before placing a transaction or session.

If a deposit does not complete on bastion, check your account balance immediately. If the transaction timed out, your payment method may or may not have been charged—verify with your bank or e-wallet provider. If you were charged but your bastion balance did not update, contact our support team with your transaction ID and we will investigate. Reversals typically take 2–5 business days, depending on your payment provider. For withdrawals that do not arrive, we review the transaction within one business day and contact you with status.

bastion does not charge fees on deposits or withdrawals. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees or conversion charges. Check with your e-wallet or bank before confirming a transaction. The amount you see in the bastion withdrawal form reflects what you will receive, minus any charges from the payment provider. If a fee surprises you, contact your payment provider directly—we cannot reverse charges they apply.

bastion offers a loyalty programme that rewards ongoing gameplay and account activity. Points accumulate each time you place a market or join a session. Higher tiers unlock benefits such as faster withdrawal processing and dedicated support during major events like Idul Fitri, Idul Adha, and Imlek. Points do not expire as long as your account remains active. You can view your current tier and points balance in your account settings. Tier benefits are subject to terms—read our full programme details in your account dashboard.

bastion provides several account-control tools to protect your security. You can enable two-factor authentication (2FA) via your mobile number, update your password at any time, and view login history to spot unauthorised access. You can also manage linked payment methods and freeze or close your account temporarily or permanently from the account settings page. If you suspect unauthorised access, change your password immediately and contact our support team. We log all account changes and monitor for suspicious activity.

Our live chat support is available during standard business hours and extends during major sporting events (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League). For faster response outside live chat hours, use our email support or in-app help ticket. Response times depend on ticket volume; during peak periods (match days, holiday periods like Idul Fitri and Idul Adha), we may have longer wait times. Check the support section of your bastion account for current availability.